Shipping Policy
At Querlon LLC, we strive to provide reliable and efficient shipping services to ensure a seamless shopping experience for our customers. Our Shipping Policy outlines the details of how we process and deliver your orders.
Shipping Locations
We currently ship to all 50 states within the United States.
Worldwide Shipping: At this time, we do not offer international shipping and only deliver within the U.S.
Domestic Shipping Only: We do not ship to U.S. territories, APO/FPO addresses, or P.O. boxes.
Shipping Fees
Free Shipping: We offer free standard shipping on all orders within the contiguous U.S.
Additional Charges: Orders shipping to Alaska or Hawaii may have extra shipping fees, which will be calculated at checkout and displayed before purchase.
Shipping Methods & Estimated Delivery
Shipping Partners: We partner with trusted carriers such as FedEx and UPS to ensure timely and secure delivery.
Order Processing Time: Orders are processed within 1-2 business days.
Shipping Transit Time: Once shipped, orders typically arrive within 3-5 business days, depending on your location.
Estimated Delivery Window: Most orders will be delivered within 4 to 7 business days from the purchase date (excluding weekends and holidays).
Order Tracking
Once your order is shipped, you will receive an email with:
- Tracking Number
- Tracking Link
- Estimated Delivery Date
You can also track your shipment on our Order Tracking page.
Delivery Information
Standard Delivery: Most orders do not require a signature unless they contain high-value items.
Larger Shipments: For oversized bicycle orders or bulk purchases, the carrier may arrange a delivery window.
Failed Delivery Attempts: If delivery is unsuccessful, the carrier will attempt up to three times. You may also schedule re-delivery or pick up your package from the carrier’s location.
Shipping Issues
Lost Packages: If your package is not delivered or tracking has not been updated for five business days, please contact us at support@querlon.com. We will investigate and offer a replacement if the package is confirmed lost.
Damaged Packages:
- If your package arrives damaged, refuse delivery if possible or document any visible damage.
- Contact us within 48 hours to report the issue, and we will arrange a return or replacement.
Incorrect or Missing Items: If you receive the wrong product or an item is missing, notify us within seven days, and we will promptly send the correct items.
Modifications & Cancellations
Modifying an Order: If your order has not yet shipped, contact us immediately at support@querlon.com for changes. Once shipped, modifications are not possible.
Order Cancellation: Orders that have not been shipped can be canceled for a full refund. If the order has already been shipped, please refer to our Return and Refund Policy for further assistance.
Delays & Exceptional Circumstances
While we aim for timely delivery, unexpected circumstances such as weather conditions or carrier delays may affect shipment times. In such cases, we will keep you informed with updated delivery details.
Environmental Commitment
Querlon LLC is committed to reducing our environmental impact. We use eco-friendly packaging and collaborate with shipping carriers to implement sustainable shipping practices.
Customer Support
For any questions or concerns regarding shipping, our support team is available:
Email: support@querlon.com
Phone: +1 407-343-3824
Hours: Monday to Friday, 8:00 AM to 5:00 PM
Address: 2302 E Semoran Blvd, Apopka, FL 32703, USA
Policy Updates
We may update this Shipping Policy from time to time to reflect changes in our shipping process. Please review this page periodically for the latest information.
For more details, visit our other pages:
Return and Refund Policy
Privacy Policy
Terms and Conditions
Return and Refund Policy
At Querlon LLC, we are committed to providing high-quality kids’ bicycles and ensuring a seamless shopping experience. Our Return and Refund Policy is designed to offer transparency and convenience, giving you confidence in your purchase.
- Overview
This Return and Refund Policy is part of our Terms and Conditions and should be read along with our Privacy Policy and Shipping Policy. By making a purchase on Querlon.com, you agree to the terms outlined in this policy.
- Return Eligibility
2.1 30-Day Return Window
Most items purchased from Querlon LLC can be returned within 30 days of delivery for a full refund. The return period begins on the date of confirmed delivery.
2.2 Condition of Returns
To qualify for a return, the item must:
- Be in the same condition as received.
- Be unused and in its original packaging.
- Include all original accessories, manuals, and parts.
- Be free from excessive wear or damage.
2.3 Non-Returnable Items
Certain items are not eligible for returns, including:
- Customized or special-order bicycles.
For more details, visit our Contact Us page.
- Return Process
3.1 Initiating a Return
To start a return, email support@querlon.com or call +1 407-343-3824 within the 30-day return window.
3.2 Packaging Your Return
Use the original packaging when possible. Securely pack the item to prevent damage and include all accessories and documentation.
3.3 Shipping Your Return
We provide a prepaid return shipping label. Attach the label securely to the package and drop it off at an authorized shipping location.
3.4 Return Shipping Costs
Querlon LLC covers return shipping costs for eligible items. If the return is due to an error on our part (such as an incorrect item shipped), we will fully cover the shipping costs.
- Refund
4.1 Refund Process
Once we receive and inspect the returned item, we will process your refund and notify you via email. Refunds will be issued to the original payment method used for purchase.
4.2 Refund Timeframe
Refunds typically take 3–5 business days after we receive your return. Processing times may vary based on your payment provider.
4.3 Full Refunds
A full refund, including the purchase price and applicable taxes, will be issued for eligible returns.
4.4 Partial Refunds
Partial refunds may be issued if:
- The item shows signs of use or damage.
- Accessories or parts are missing.
- Exchanges
To exchange an item, follow the return process and place a new order for the replacement product through our online store for faster service.
- Damaged or Defective Items
6.1 Items Damaged in Transit
If your item arrives damaged, contact us within 48 hours of delivery. We will arrange a replacement at no additional cost.
6.2 Defective Items
If your item is defective, reach out to us within the 30-day period. We will provide a prepaid return label and either replace the item or issue a full refund.
- Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
- Check your bank or credit card statement.
- Contact your payment provider for processing times.
- If the issue persists, reach out via our Contact Us page.
- Gifts
If the item was marked as a gift, store credit will be issued for the value of the returned product.
- Exceptions and Special Cases
9.1 Bulk Orders
For orders of five or more bicycles, contact our customer service team for return instructions.
9.2 Customized Items
Custom or personalized bicycles are non-returnable unless they arrive defective.
9.3 Promotional Items
Items purchased as part of a promotion may have special return conditions. For details, refer to the Contact Us page.
- Customer Rights
This policy does not affect your legal rights as a consumer.
- Restocking Fees
We do not charge restocking fees for eligible returns within the 30-day window.
- Customer Support
For any return or refund inquiries, contact us:
- Email: support@querlon.com
- Phone: +1 407-343-3824
- Hours: Monday to Friday, 8:00 AM – 5:00 PM
- Address: 2302 E Semoran Blvd, Apopka, FL 32703, USA
For additional support, visit our Contact Us page.
- Policy Updates
We reserve the right to modify this policy at any time. Updates will be posted on this page with the latest revision date. Changes will not apply to returns already in progress.
By shopping at Querlon.com, you agree to this Return and Refund Policy. For more details, review our Privacy Policy, Shipping Policy, and Terms and Conditions.
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